What happens if my computer crashes, is lost, or stolen?

Are you wondering how you will regain access to your wallet if your computer breaks, is lost, or is stolen? If so, then you've come to the right place! We love to see that you are planning ahead and are considering all possibilities. The good news is, as long as you have 12-word phrase, you'll always be able to restore access to your funds.

When you go through the backup process in Exodus, you will receive your 12-word phrase. If you keep your backup information safe, you will always be able to regain access to your funds.

If you haven't backed up your wallet yet, it's very important that you do so! Here's some more information for you to check out:

How do I backup my Exodus wallet?
What does my wallet's backup do?

Your 12-word phrase is the master key to your wallet in that it grants total access to all of your funds. This means that you can use it to rebuild your wallet on a new computer, or after reinstalling your OS. Here is how you can restore your funds:

How do I restore with my 12-word phrase?

If your computer has been stolen or lost, then we also encourage you to change your 12-word phrase. This way your funds will be in a new wallet with new addresses. This will protect your funds if someone has access to your computer and is working on guessing your password. 

As you can tell, it's incredibly important to keep your 12-word phrase, backup link, and password safe! Anyone with access to your recovery options can use them to gain access your funds, so make sure to protect them from prying eyes. Be sure to work through our guide on keeping your wallet, computer, and network safe: How do I keep my money safe?

On older versions of Exodus, you had the option to receive a backup recovery link. If you have an email backup link, it will still work, though the 12-word phrase is all you need. Your backup link is an encrypted version of your 12-word phrase, and it can only be decrypted with the corresponding password. Here is how to restore with a backup link if you have one:

How do I restore with my backup link and password?

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us