EOS has many unique features that raise many questions about how EOS operates. What may be confusing at first will become clear the more you know. Below are the questions we see the most at Exodus Support HQ.
Why do I have to wait for 72hrs to access all of my registered EOS after upgrading?
A 72hr refund process is baked into the EOS code, this is not an Exodus specific function and every person who registered their EOS or qualified for fallback, no matter what method used to claim their tokens, had to wait for the 72hrs after unstaking.
How do I import my private keys from another EOS wallet?
There are two ways to import private keys from another EOS wallet into Exodus, see below links for more details:
Does Exodus support EOS Airdrops?
EOS Airdrops will be credited to your account name if you meet the requirements. Airdropped tokens currently cannot be accessed or managed from your Exodus wallet. You can view your accounts' airdropped token balances on the explorer, but cannot transact them using Exodus.
How do I view my EOS transactions on the blockchain?
https://eosflare.io/ is a good EOS blockchain to view your EOS transactions on the blockchain. You can even view your airdropped tokens on this explorer.
I am seeing the same details on Exodus and other EOS wallets, why?
If you have ever exported your Exodus EOS Mainnet private keys and used them on another wallet you might be wondering why you are seeing the exact same details in Exodus and the other wallet you used.
Your digital assets like EOS are stored on the blockchain and not on any wallet. Your wallet is only a reflection of what is available on the blockchain. Think of it as your e-mail login, if you log in to your e-mail account from 10 different computers or browsers, would the information change on any of them? No, all the computers or browsers will show the same information.
Does my EOS wallet always require a staked amount? Why?
Your staked EOS gives you access to a proportional amount of resources on the EOS network, enabling you to make transactions on the EOS blockchain. In Exodus, the optimize button is used to unstake your EOS and optimize your account resources. More information can be found here: https://support.exodus.io/article/936-what-is-eos-account-optimization. Customers with very high transactions may need to stake more EOS to be able to make their day to day transactions comfortably. If you are a normal user 5 EOS is sufficient.
This limit may change from time to time depending on the EOS network requirements.
I exchanged all of my EOS for another asset, why do I still have an EOS balance?
If you've chosen to optimize your EOS account in Exodus, a minimum of 5 EOS is always staked. This is done to provide resources for your transactions, staked resources are like gas on the ETH network in the sense that you cannot make transactions without enough staked resources.
Can I unstake my full EOS balance?
You can unstake the 5 EOS using another wallet like Scatter, Greymass Voter etc., however, doing this may affect future transactions since some staked EOS are needed to make transactions on the EOS network. Also, exporting your private keys in plain text is risky since anyone who can access your private keys can take your funds away from you.
How do I unstake my EOS balance?
What are EOS Spam Transactions? Does it mean my EOS account is compromised?
Spam transactions are just like spam e-mails, these are unwanted messages received from businesses on the EOS network promoting themselves. It is normal to receive spam transactions, it is not related to your account security.
What is a Block Producer?
Block Producers (BPs) replace the concept of “miners” as the custodians of the network, running the underlying network layer to process all transactions, set governance rules, and form a consensus on the EOS network.
The investment to become a BP is huge. The returns for them are generally due to inflation.
Can I vote for Block Producers in Exodus?
Currently, it is not possible to vote for Block Producers inside Exodus. You can use wallets like Scatter, Greymass Voter etc. to vote for your favorite Block Producers (BPs).
Is it mandatory to vote on the EOS network? Will my EOS tokens be taken away if I don't vote?
Voting is optional on the EOS network. No one can take away your funds for not voting.
Can I use multiple EOS accounts inside Exodus?
Currently, it is not possible to use multiple accounts inside Exodus, however, we plan to add this feature in the future.
How do I sell my EOS?
Exodus gives you a convenient option of selling your EOS for another crypto-currency using the in-wallet exchange. You'll need to use an exchange like Coinbase.com if you want to cash out your digital assets for money in your bank account.
I am unable to make transactions due to high CPU usage, what should I do?
If you are unable to send or exchange EOS, it is possible that your resource usage is high or that the CPU price on the network has gone up due to high demand. In such cases, you can stake additional EOS using a third-party tool or wallet to overcome this issue.
In case you are unable to stake additional EOS, you can request a temporary resource increase by entering your EOS account name on this site: https://www.eosrp.io/
I have 2 EOS accounts in Exodus but can only see one in the interface, how do I manage both the accounts?
If you somehow ended up creating two EOS wallets inside Exodus (prior to version1.64.0), you can follow this guide to manage your EOS accounts: https://support.exodus.io/article/757-eos-managing-multiple-eos-account-names
Have additional questions? Just write to us at email@example.com for assistance.