Network or Connection Issues Troubleshooting Guide
Having trouble refreshing the wallet? Exodus says it cannot connect to the internet? Cannot send your funds out? This guide is for you!
This guide will help troubleshoot connection issues on your computer.
In this article
Common network issues and solutions
For each asset, your balance and history of transactions are recorded on a blockchain, which is like a giant database that keeps track of all transactions and balances. In order to send funds, Exodus communicates with the blockchain network, and the blockchain is updated to include your transaction.
Therefore, when Exodus is having trouble connecting to the blockchain networks, you may see incorrect balances and missing transactions, and Exodus may be unable to send funds. Your funds are safe, it's just that Exodus is unable to retrieve the most up-to-date information from the blockchain network due to a connection issue.
A network or connection issue can be due to multiple reasons and hence, there are various steps involved in identifying and fixing them. It is difficult to point out the exact reason without doing multiple tests - please troubleshoot them one by one as listed below.
Before we start troubleshooting, please always ensure you are using the latest version of Exodus. You can find the upgrade instructions here: How do I upgrade Exodus?
Also, please make sure you have written down the 12-word recovery phrase on a piece of paper. If you lose it, your Exodus with all the funds will be lost forever and it will be impossible to recover it.
- Restart your computer and internet connection/modem. This will give Exodus a fresh slate to connect from.
- Do you have a different internet connection you could try connecting to? A phone's hotspot is a nice and easy way to try that.
There are a few more things to keep in mind:
- If you're using a corporate or public internet connection, these networks sometimes block the ports that Exodus uses to connect to the blockchain.
- Antivirus software, VPNs, firewalls or system security and firewall settings will sometimes block Exodus from connecting correctly. Please check if any of the security apps are blocking connections To and From Exodus. Different apps have different ways to whitelist an app, please refer to the manual for clear instructions.
- If you use a VPN, it is worth trying to connect without one or adjusting the settings to get a better connection.
- If you're using a company computer, there could be restrictions in place that would prevent Exodus from connecting, so make sure to only use Exodus on a device you have full control over.
Extra steps for Windows users
- Flush your DNS. DNS is a service which resolves the IP addresses of any domain name you are trying to visit. If the DNS is not up-to-date it can cause errors. Use this video guide to flush DNS on your computer, this will help it force-update: https://www.youtube.com/watch?v=iBZKfPUgjbg. Reboot the computer and internet modem/router before you try connecting again post this step.
Use another DNS server. Using Cloudflare DNS or OpenDNS can help bypass network issues.
- Here's a guide on using Cloudflare DNS: https://www.windowscentral.com/how-configure-cloudflare-dns-1111-service-windows-10-and-router
- Here is a full guide of using OpenDNS: https://www.opendns.com/setupguide/
- If all of the above steps do not fix the problem, it is possible that your Windows Network Stack is corrupt causing these issues. Here is the official guide of troubleshooting a corrupt Windows Network Stack: https://support.microsoft.com/en-us/help/10741/windows-fix-network-connection-issues
Tried everything above, nothing works!
You can always try using another computer by moving your Exodus wallet to another computer: https://support.exodus.io/article/847-how-do-i-move-my-exodus-wallet-from-one-computer-to-another
If you don't have another computer or have the same issues after moving your Exodus, please let us know at [email protected] and we'll do our best to help you sort this out.