EOS: Troubleshooting

In this article we go over some of the common issues with your EOS inside of Exodus wallet and how to fix them.



EOS OLD Troubleshooting

I have less than 1 EOS. Why can't I claim it?

The company that created the EOS blockchain, Block.one, set a hard-coded limit to the minimum number of EOS an Ethereum address should hold in order to migrate to the new mainnet. That limit was set to 1 EOS.

Unfortunately, any address that held less than 1 EOS on June 2nd, 2018 would not see that EOS migrated to the new blockchain.

This is how the EOS blockchain was designed and it affects all EOS holders, not just Exodus customers. The reason is that the EOS blockchain requires some EOS to be spent in order to create a new account. Specifically, you need to buy RAM in order to create new accounts. For people that had bought EOS before June 2nd, EOS mainnet gave 8 KB of RAM for free for the creation of their accounts on the new blockchain. However, it was decided that balances with less than 1 EOS would not be offered that free RAM. As a result, these balances wouldn't migrate to the mainnet. We don't know why Block.one decided to draw the line at 1 EOS; perhaps it was considered cost ineffective.

Why are my ERC20 EOS OLD tokens frozen?

In early June of 2018, the EOS platform began its transition from an ERC20 token on the Ethereum blockchain to the EOS Mainnet, which is its own blockchain with a separate set of coins.

The ERC20 EOS tokens held by Exodus users have always been intended to serve as placeholder tokens and are not "real" EOS in and of themselves. These tokens represent an equal stake in Mainnet EOS coins, and your slice of the EOS Mainnet pie was solidified through the Registration process.

This effectively means that all ERC20 EOS tokens held after June 2nd of 2018 are no longer transferable and have no value.

How do I swap my EOS OLD for mainnet EOS?

If you registered your EOS inside Exodus, this means you just need to ensure you are running the latest version of Exodus to claim your mainnet assets!

If you did not hold any EOS before their Mainnet launch, you don't have to worry about swapping or converting your EOS, you will just have to create a new EOS account.


EOS Account Troubleshooting

Why do I get an error about keys not providing access?

If you ever used your Exodus EOS account in another EOS wallet, you may have (sometimes inadvertently) changed the key permissions for your account. EOS has a unique account system that makes it possible for you to delegate permissions of making certain transactions to other people without having to create a smart contract or a multisig wallet.

If that's the case, you have two options:

  1. Import one of your EOS private keys into Exodus.
  2. Changing the key permissions in your other EOS wallet. This will be different for every other platform, so we advise you to do your own research on how to achieve this.

How do I reset my account?

If your wallet is having trouble claiming your EOS balance, then this might be an option for you.

If your Exodus wallet didn't manage to claim your account properly, or there has been a change in the EOS Public and Private Key permissions, then you might need to use this option to give Exodus a fresh start.

In that case, all you have to do is click on the three dots in the top right-hand corner then click on Reset Account.

Please note:

  1. This feature is only available on the desktop version of Exodus wallet.
  2. Exodus will try the claim process again, attempting first to claim addresses that were registered normally, then those eligible for fallback (using your ETH Private Key), and finally addresses that weren't registered and aren't eligible for fallback.
  3. If more than one account is linked to your Public Key, the account higher in alphabetical order will become the active account.
  4. If your Public Key has been disassociated from your account, Exodus will "forget" it and show an empty wallet.

EOS Staking Troubleshooting

It has been more than 72 hours and I do not see my EOS credited to my account.

In the rare occurrence that the your EOS is not credited to your account after the 72 hour unstaking period, you can click the Refund Stake option to search for unstaked EOS. To do this please follow the below instructions:

1
Open your EOS wallet on your mobile or desktop device.
2
  • Desktop: click the three dots in the top right corner and click on Staking Options.
  • Mobile: tap on the advanced options icon in the top right corner.
3
Locate where it says Refund.
4
You will see how much EOS is ready to be refunded. Just click/tap Refund EOS to make your EOS available to you to send.
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