I received an email from Exodus, asking me to provide my 12-word phrase/password
If you have received an email from email@example.com, firstname.lastname@example.org or any other @exodus.io email, asking you to provide your 12-word recovery phrase or password, you can be 100% certain that this is a phishing attempt and someone is trying to steal your cryptocurrency. We do not collect emails from our customers, and we do not send out mass emails.
If you receive a phishing email to your inbox, here are a few pointers on what actions to take:
- Do not open it. In some cases, the act of opening the phishing email may cause you to compromise your security.
- Do not send any funds. Transactions confirmed on the blockchain are irreversible, so if you send funds to a scammer, you wouldn’t be able to retrieve your funds.
- Delete it immediately to prevent yourself from accidentally opening the message in the future.
- Do not download any attachments accompanying the message. Attachments may contain malware such as viruses, worms or spyware.
- Never click links that appear in the message. Links embedded within phishing messages direct you to fraudulent websites.
- Do not reply to the sender. Ignore any requests the sender may solicit and do not call phone numbers provided in the message.
- Report it. Let us know you have been sent a phishing email by writing to us at email@example.com