How do I fix an exchange error?

If you get an exchange error a quick refresh of the asset you were trying to send AND a refresh of the asset you were expecting to receive tends to fix this problem.

For example, if you were exchanging Dash for Ethereum, you'll want to refresh BOTH your Ethereum and Dash wallets. Many times, the asset you are expecting to receive (in this example, ETH) will show up after a manual refresh.

The refresh process is the same for all assets. For example, the steps to refreshing Ethereum (ETH) are shown below.

  1. Open your ETH wallet by clicking on “Wallet” on the left sidebar then choose “Ethereum”.
  2. Mouse over the Ethereum logo and you will see a refresh icon. Click on the refresh icon.
  3. A dialogue will ask you if you want to rescan the blockchain. Click the green "Rescan" button.
  4. This refresh process takes a few minutes. Once you refresh BOTH your exchanging and receiving assets, you will likely see your deposit show up or your sending asset will be returned and you can try your exchange again.
If you have any questions, or your exchange is not working, contact us so we can look into your specific exchange and make sure you are taken care of.

Although this process is rare, it does happen occasionally if your assets lose a connection to their network. This simple fix not only brings your wallet back in sync allowing you to send transactions but it also properly refreshes all your transaction history to get you to the most up-to-date state. Exchanges can not take place if your wallet is not up to date with the current network state.

If you want to learn more about how exchanges work in Exodus, please see this article on exchanging assets.