My wallet file is damaged ( RangeError Corrupted )

If Exodus tells you any of the following:

  • Cannot open the wallet. The wallet may be corrupted.
  • RangeError: not enough data for decode
  • Exodus cannot open your wallet. Your assets are safe but the wallet may be damaged.
  • Wallet Load Error: Not Enough Data for Decode
It means that your computer may have shut down suddenly, or Exodus did not close properly. The following steps will restore your Exodus wallet from backup.
  1. Reboot your computer, especially if you are running Windows.
  2. Download the latest version of Exodus from www.exodus.io/releases/ - newer versions of Exodus have advanced features in place to safeguard against damaged wallet files.
  3. Install Exodus over your old version. Installing a new version over an old version is safe. Exodus keeps your blockchain assets in a separate location.
  4. Launch Exodus - Newer versions should automatically repair the corrupted wallet in 90% of cases, and this will be as far as you need to go. However, If this didn't work:
  5. Quit Exodus
  6. Open your email and click on your Exodus backup link.
  7. Exodus will prompt you for your password. Type your password and click "Unlock"
  8. Exodus will ask if you want to destroy your old wallet. In this case, because your old wallet is damaged click the red button "Yes, destroy and recover".
  9. Wait for 15 - 30 seconds and your blockchain assets will be restored!

Alternatively, if you don't have access to your email backup link you can also restore from your 12-word-seed.

If you don't have a backup Exodus may still be able to help you recover your blockchain assets. Email us at support@exodus.io for instructions.

"But it didn't work!"

If your wallet still displays the same error after going through the above steps, then try this procedure: http://support.exodus.io/article/80-how-do-i-delete-my-wallet-and-start-over

Then start over at step 2 above.

Questions? Problems? Still didn't work?! Get in contact with us and we will help you through the process.