How do I restore from backup?

This guide will help you in restoring your wallet from the e-mail recovery / back-up link + password combination. In order to be able to restore your wallet using this guide, you must have the e-mail back-up / recovery link and wallet password.

If you do not have e-mail recovery / back-up link or have lost your password or the password is not working, you can restore the wallet using 12-word seed by following the guide here: https://support.exodus.io/article/42-how-do-i-restore-from-my-12-word-phrase

A video guide of the e-mail restore process can be viewed below:


Below is a step-by-step guide on restoring the wallet from e-mail recovery link:

  1. Download the latest version of Exodus from www.exodus.io/releases/ on the computer you want to restore your Exodus wallet on.
  2. Install Exodus by following the installation guide: https://support.exodus.io/article/36-how-do-i-install-exodus
  3. Once Exodus is installed, open it and make sure it shows a $0.00 balance; this is to ensure there are no funds on the wallet.
  4. Close Exodus.
  5. Open your email and click on your Exodus backup link.
  6. Exodus will prompt you for your password, enter the wallet password - you can click on the 'eye' icon on left to reveal the password to ensure it is being entered correctly.
  7. Wait 15 - 30 seconds and your blockchain assets will be restored!

If clicking on the e-mail recovery link does not open Exodus or prompt for a password, please follow the below guide:

1) Copy the e-mail recovery link received in your e-mail

2) Open Exodus and click on the 'restore from backup' link

3) Click on the 'Backup Link (from email) option - the below pop-up may look different depending on your Operating System, however, the process is same for all

4) A box will appear asking you to paste the e-mail recovery link, now paste the e-mail recovery link you copied in the first step and click OK

5) You will now see a pop-up which says Exodus will restart, click OK

6) Exodus will now re-open and display the Password entering screen, enter your password and hit Enter. You can click on the 'Eye' icon to reveal what you are entering as a Password to be sure you are entering the correct password.

7) Once you enter the password and it is accepted, allow Exodus 5-10 minutes to restore your wallet.

Questions? Problems? Reach out to get in contact with us and we will help you though the process.