Reminder: Slack Support closes December 20, 2019
Please note that we do not provide customer support via Slack anymore.
Exodus is no longer providing support via Slack. We generally see non-staff users helping out fellow Exodus users with their support requests; if you ever feel you want your query or issue to be resolved by a member of Official Staff for any reason, please reach out to us via [email protected]
More importantly, please ensure that you do not share your private keys or 12-word back-up phrase with anyone, under any situation. For any blockchain asset, your private key or 12-word back-up phrase is what controls the ownership of money stored in the wallet; hence, you do not want to share it with anyone.
If someone approaches you via a Direct Message in Slack and offers support, please report the account publicly in the #market-talk channel.