How do I export my Safe Report?
Starting with version 1.39.3 of Exodus, you can now export all the data required for troubleshooting in an easy and safe way. This export includes the XPub, your transaction history, the configuration of Exodus (enabled assets, localization, etc...), and your exchange order list.
If you are running an older version of Exodus, you will not see this new menu feature. You need to upgrade first before using this feature! Here is how to upgrade --> http://support.exodus.io/article/27-how-do-i-upgrade-exodus
Exporting Your Safe Report
To export the Safe Report, click on Help in the bottom left hand corner of the wallet. Scroll down until you find "Customer support just asked for my Safe Report. How can I export it?" and click on it. Click the "Export Safe Report" button.
I Exported My Safe Report, But Now I Can't Find It?
After clicking on the button, a zip file named " exodus-report-SAFE-(Date+Time).zip" will appear on your Desktop, in a folder named "exodus-exports".
Inside the "exodus-exports" folder, find the " exodus-report-SAFE-(Date+Time).zip" file and simply attach it to your email response with an Exodus customer support engineer!
Your Safe Report contains the following troubleshooting information:
- The XPub key or "Extended Public Key" which allows us to view your full wallet history. It is a collection of your public keys - your private keys are not included.
- The transaction history which is useful to make sure all deposits were properly credited to your Exodus wallet. This also gives you the peace of mind to make sure your wallet balance is correct.
- The configuration file shows the version of Exodus you are using, the first version installed and lists the enabled assets in your wallet. This can be useful for troubleshooting with the support team.
- Exchange order list allows us to comb through all your exchange orders. This can be useful when you had a failed exchange.
This data will allow our support team to help you better and without compromising your wallet. The safe export option does not give us (or anyone else) control over your wallet but lets us inspect your wallet activity. While the exported zip file is not as important or sensitive as your private keys, we recommend deleting it and emptying your trash or recycle bin after sending it to us. Anyone who has it can fully monitor your wallet activity on the blockchain.
If you are using Windows and are unable to find the safe report once it's been exported, make sure you have Microsoft Powershell V3 installed. You can install this via Windows Update or directly from the Microsoft Download Center: https://www.microsoft.com/en-us/download/details.aspx?id=34595