How do I contact support about a failed exchange?

Starting with version 1.39.1 Exodus offers the option to file a ticket with Exodus support about a failed or delayed exchange right from the exchange tab. If an exchange hasn't gone through and you haven't received your funds after 1 hour, please try to refresh your FROM and TO wallets by clicking on the asset logo. 

http://support.exodus.io/article/75-how-do-i-refresh-my-wallet.  

If that does not resolve the issue, follow the steps below to file a ticket.

Step 1

Go to the Exchange tab and click Order History tab on the lower right corner.

Step 2

Click on the problematic exchange to expand it.

Step 3

Click on the "Contact Exodus About This Exchange" button.

Note: If you are using a web-based email client it must be configured to respond to email links in order for this button to work. Here is an article on how to that: https://www.pcworld.com/article/2682692/how-to-make-webmail-your-default-email-in-chrome-firefox-and-opera.html

Step 4

This will open a pre-filled email message ready to be sent to Exodus support. If you want you can add additional information that you believe our Customer Support Engineers might find useful.