How do I contact support about a failed exchange?

Starting with version 1.39.1 Exodus offers the option to file a ticket with Exodus support about a failed or delayed exchange right from the exchange tab. If an exchange hasn't gone through and you haven't received your funds after 1 hour, please try to refresh your FROM and TO wallets by clicking on the asset logo:

Using an older version? Please upgrade! Here's how:

If that does not resolve the issue, follow the steps below to file a ticket.

Step by Step image guide:

Step 1

Go to the Exchange tab and click Order History tab on the lower right corner.

Step 2

Click on the problematic exchange to expand it.

Step 3

Click on the "Contact Exodus About This Exchange" button.

Note: If you are using a web-based email client it must be configured to respond to email links in order for this button to work. Here is an article on how to that:

Step 4

This will open a pre-filled email message ready to be sent to Exodus support. If you want you can add additional information that you believe our Customer Support Engineers might find useful.