How do I contact Exodus Support about an exchange?

If you are having trouble with an exchange, or it is showing an error status, please don't fret! We are always here to help.

This article will help you to contact Exodus about your exchange as well as find your Exchange history and order ID!


In this Article:


Desktop

How do I contact Exodus Support about an exchange on Desktop

Images and instructions in this article are using the new Exodus App Navigation - you can turn it on or off in Settings > Apps. Read more about how the App Nav works here.

1
Open Exodus wallet on your computer and click on the Exchange tab at the top then Exchange History down the bottom right.

2
Here you will see your entire Exodus wallet exchange history.

3
Just find the exchange you want to contact us about and click the arrow to the right of the screen, then the Contact Exodus About This Exchange button.

This will open a pre-filled email message ready to be sent to Exodus support. Feel free to include any additional information that you believe our Customer Support Engineers may find useful.

How do I find my order ID on Desktop?

You can also find your order ID following the desktop instructions too:


Mobile

How do I contact Exodus Support about an exchange on Mobile?

1
Open Exodus wallet on your mobile device and tap on the Exchange tab at the bottom then tap the Exchange History icon in the top right-right.

2
Here you will see your entire Exodus wallet exchange history.

3
Just find the exchange you want to contact us and tap it.
4
Swipe down to see the details of the Exchange. At the bottom tap Contact Support.

Fill in the details with your own email, choose whether you want to include your safe report. When ready tap Send.

How do I find my order ID on Mobile?

You can also find your order ID in the exchange information too following the mobile instructions:

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us