Ethereum/Ethereum Classic: Troubleshooting

In this article we go over some of the common issues with your Ethereum (ETH) and Ethereum Classic (ETC) inside of Exodus wallet and how to fix them.


In this Article:


Wrong Address Troubleshooting

Please note: These instructions only work using the desktop version of Exodus.

How is it possible to send to the wrong address?

Ethereum (ETH) and Ethereum Classic (ETC) are two separate currencies. However, the addresses are identical in format, so it's very easy to accidentally send ETH to ETC and vice versa.

If you do this by mistake, your transaction will show confirmations, but your funds will never appear in your wallet. However, don't worry! Your funds are safe and fully retrievable!

We now include the ability to perform cross-chain sweeps automatically without having to manually import and export private keys, which would be a security risk.

Recover Ethereum (ETH) sent to your Ethereum Classic (ETC) Wallet

1
First, navigate to the Ethereum Classic (ETC) section of your wallet.
2
Next, click on the Asset Menu in the upper right hand corner of your wallet. If you don't see the Asset Menu option in your wallet, be sure to update to our latest release.
3
Select the Sweep for Ethereum option from your Asset Menu:

Your Ethereum (ETH) will be moved to your Exodus ETH address, and you will see it in your wallet's balance.

Recover Ethereum Classic (ETC) sent to your Ethereum (ETH) Wallet

1
First, navigate to the Ethereum (ETH) section of your wallet.
2
Next, click on the Asset Menu in the upper right hand corner of your wallet. If you don't see the Asset Menu option in your wallet, be sure to update to our latest release.
3
Select the Sweep for ETH Classic option from your Asset Menu:

Your Ethereum Classic (ETC) will be moved to your Exodus ETC address, and you will see it in your wallet's balance.

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