Mobile: I was unable to purchase Bitcoin with my Bank Account

Whilst trying to buy some Bitcoin with your bank account, you may come across a message where you were unable to complete your purchase. This article will detail any potential problem when encountering an issue trying to buy Bitcoin with Bank Account.


In this Article:


Secure Manual Check

What does this message look like:

What does this message mean:

When you see this message, all this just means your information is currently undergoing a manual check.

What can I do?

There is nothing you need to do! Just simply wait until your information has been manually checked.


Limit Reached

What does this message look like:

What does this message mean:

You will encounter this message if you have reached the limit to purchase Bitcoin inside your Exodus wallet

What can I do?

The only way to fix this message is to simply wait until your limit has been reset.


A piece of information needs review

What does this message look like:

What does this message mean:

You will encounter any one of the above messages whenever a piece of information is required and needs reviewing.

What can I do?

You will need to review and update all your provided information to make sure it is correct.


Identical Information

What does this message look like:

What does this message mean:

You will encounter this message if you edit your personal information but didn’t change any of the information.

What can I do?

Double-check your personal information is correct then tap Confirm Information.


Document upload Failed

What does this message look like:

What does this message mean:

You will see this message if your ID photos could not be uploaded.

What can I do?

Tap on Re-upload Documents to try again.


Reconnect Bank Account

What does this message look like:

What does this message mean:

You will see this message when your bank account is no longer connected to your Exodus wallet.

What can I do?

Tap on Reconnect to connect your bank account and try again.


Something went wrong

What does this message look like:

What does this message mean:

This message can show up for different reasons during the Secure Check process.

What can I do?

You will either need to tap on Contact Support so we can help you, or tap Try Again. Just tap on the option your Exodus wallet shows you so our team of experts can walk through what might have happened and troubleshoot the message to fix it for you.


Other Messages

What does this message look like:

What does this message mean:

This message can show up for different reasons and as a result your card will not be charged.

What can I do?

Please send us an email at [email protected] so our team of experts can walk through what might have happened and troubleshoot the message to fix it and complete your purchase for you. This will help us identify what has gone wrong so we can fix it.

We will add an extra $10 of BTC to your purchase for free to say thank you!

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