iOS: I was unable to purchase Bitcoin

Whilst trying to buy some Bitcoin with your Credit/Debit Card, you may come across a message where you were unable to complete your purchase. This article will detail any potential problem when encountering an issue trying to buy Bitcoin with Apple Pay.


In this Article:


Apple Pay Unavailable:

What does this message look like:

What does this message mean:

You will encounter this message if Apple Pay is disabled or has not been properly set up.

What can I do?

You will need to set up your Apple Pay account. To set up or check your Apple Pay settings, please follow the instructions included in this link from the Apple website:  Set up Apple Pay

You will need the following: 

  • Your eligible device
  • A supported debit card from a participating card issuer
  • The latest version of iOS, watchOS, or macOS
  • An Apple ID signed in to iCloud

Card Declined:

What does this message look like:

What does this message mean:

You will encounter this message if you have not set up your Apple Pay account properly with a supported debit card or lack sufficient funds. 

What can I do?

You will need to check your debit card is:

  • supported 
  • has sufficient funds to complete the purchase

Once both of these is confirmed you can check your Apple Pay settings are correct on the Apple website:  Set up Apple Pay

You will need the following: 

  • Your eligible device
  • The latest version of iOS, watchOS, or macOS
  • An Apple ID signed in to iCloud

Limit Reached:

What does this message look like:

What does this message mean:

You will encounter this message if you have reached the limit to purchase Bitcoin inside your Exodus wallet with your US dollars. 

What can I do?

The only way to fix this message is to simply wait until your limit has been reset.


A piece of Information needs Updating:

What does this message look like:

Billing Name

Billing Email

Mobile Number

Billing Address

Billing Address in Unavailable Jurisdiction

What do these messages mean:

You will encounter any one of the above messages whenever a piece of information is required and needs updating. Please remember that you are not able to use this feature whilst in an unavailable jurisdiction and you will see this message.

What can I do?

You will need to update your Apple Pay account depending on the message you received. To set up or check your Apple Pay settings, please follow the instructions included in this link from the Apple website: Set up Apple Pay

You will need the following:

  • Your eligible device
  • A supported debit card from a participating card issuer
  • The latest version of iOS, watchOS, or macOS
  • An Apple ID signed in to iCloud

Please remember this feature is not available in New York.


Unavailable in your Jurisdiction:

What does this message look like:

What does this message mean:

You will encounter this message if you currently reside in an area outside the supported jurisdiction. Currently, purchasing bitcoin in Exodus is only available in the United States with the exception of the following unsupported jurisdictions:

  • New York
  • New Hampshire
  • North Carolina
  • Connecticut
  • Hawaii
  • Vermont
  • Virginia

What can I do?

You can only fix this issue by physically moving to a supported jurisdiction.


Other Messages:

What does this message look like:

What does this message mean:

This message can show up for different reasons and as a result your card will not be charged.

What can I do?

Please send us an email at [email protected] so our team of experts can walk through what might have happened and troubleshoot the message to fix it and complete your purchase for you. This will help us identify what has gone wrong so we can fix it.

We will add an extra $10 of BTC to your purchase for free to say thank you!

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us