How does Exodus store and use my data?
In this article
- What information about my wallet is visible and stored by Exodus Movement, Inc?
- What information is stored by Exodus Support?
- What information is stored when I visit Exodus.io?
What information about my wallet is visible and stored by Exodus Movement, Inc?
Exodus has gone to great lengths to ensure your data and transactions are protected and remain private for your eyes only. Although your private keys never leave your computer or mobile device, Exodus takes extra steps to safeguard even the simplest things like your settings, currency preferences, theme choices, background color, etc. along with your transaction and exchange information. Because this information is personal to you and not stored on a public blockchain, Exodus encrypts this data with a password, only known to you, to keep this information private and secure even when using Exodus across multiple devices.
The first component of this protection is the secure encryption of your metadata. A key derived from your recovery phrase is used to encrypt your backup metadata. This means the only way to decrypt this data is if someone knows your recovery phrase, at which point, you probably have bigger problems to deal with!
Exodus goes one step further to obscure and protect your data by making all data files used to sync your account between devices the same relative size so even a casual observer with access to this data could not sniff out differences by comparing unique file sizes. Another way to think of this is to imagine millions of securely locked files, all with passwords only known to individuals, and then all of them wrapped in the exact same square brown box tossed into a large bin. Not only would anyone finding this data not be able to open and access this information, but they also would not know even where to start to determine what specific brown box belongs to who.
Even further, similar to a public blockchain like Bitcoin, this data is not directly bundled with any personal names that can easily link transactions to individual users.
These same rules apply to malicious hackers looking for data or even Exodus employees and our own founders for that matter. This is the reason if you email Exodus Support to help you unlock your wallet or have us help you reset your password, we can’t. Only you have access to the backup that can decrypt your files. It was designed this way from the beginning to give full control to only you.
Do keep in mind nearly all blockchain networks, except for a few privacy networks like Monero, are designed to provide transparent and public information about transactions although no associated personal data is typically associated to these transactions. In practice, this means anyone can see any transaction sent on the Bitcoin network, but unless you have sophisticated tracking in place, it is not immediately clear which transaction belongs to which individual. In Exodus, these transactions are using the same public blockchains, although we do not store this information.
In addition, when using the in-wallet exchange, IP addresses are checked to prevent exchanges from sanctioned jurisdictions such as Iran.
What information is stored by Exodus Support?
Whenever you reach out to Exodus Support for assistance, we keep a record of our conversations to better assist you over the entire length of your experience as our customer. This includes your email address and the contents of your emails.
Exodus only collects information you directly give us on our website via email or other correspondence as required to provide customer support.
To respect your privacy at any point, you can request a record of this data, or you can request that we amend the data if it is incorrect. You can also request that we erase your support data. To make a data request, simply send an email to [email protected] and we will respond as quickly as possible.
What information is stored when I visit the website Exodus.io?