Exodus does not connect with my Trezor
There are a few things you'll want to check if Exodus is not detecting your hardware wallet, other than it being properly plugged in with a working cable!
- Have you set up your Trezor? You need to initialize your Trezor hardware wallet before using it with Exodus. This means setting up a pin and taking note of your recovery phrase. If you haven't yet set up your Trezor, you can begin here: https://wallet.trezor.io/#/
- Is Exodus listening for your hardware wallet? Make sure Exodus is listening for your hardware wallet. Go to Settings > Hardware Wallets and toggle on Listen for New Hardware Wallets
- Is your Trezor unlocked? You'll also want to make sure your pin-protected Trezor is unlocked or else Exodus will not connect to it. You can unlock your Trezor Model T by entering your pin directly on the device. Your Trezor One can be unlocked by entering the pin in Exodus.
Make sure you are in a private place when going through these steps.
- Do you have Trezor Bridge installed? In order for your Trezor to communicate with Exodus, you must have Trezor Bridge installed. Trezor Bridge enables communication between your Trezor and Exodus and allows them to be friends. If you need to install Trezor Bridge, you can download it here:
- Is another application using your Trezor?
Although you can use your Trezor with several applications, using it simultaneously with other apps may disrupt the communication between your Trezor and Exodus. It's best to quit any other apps like Electrum, wallet.trezor.io, MyEtherWallet, etc. that may be connecting to your Trezor while it is connected to Exodus. If the error persists, contact us to troubleshoot.