Is Eden safe to use?
We get this question a lot. You may have heard that Eden has additional assets that Exodus doesn't currently support. You may have also heard that Eden is an 'unsupported software'. That raises questions: Is Eden safe? Will I lose my funds?
First Things First!
Neither Exodus nor Eden is hack-proof. If hackers gain access to your computer and install a keylogger, your funds are as good as gone. For this reason, do not use Exodus or Eden to store large amounts of crypto assets. Use a hardware wallet instead. See http://support.exodus.io/article/45-can-exodus-safely-store-large-amounts for more details.
Should you be using Eden?
Eden is for advanced users only!
- You need to fully understand what the 12 words are for and how they work.
- You need to be able to track your own assets on blockchain explorers.
- You should be comfortable with tracing statuses of your in-wallet exchanges and understand what may cause them to fail and know how to fill out a ticket directly with our exchange partners if an exchange fails.
Eden is not supported by the Exodus customer support team. If you encounter any problems with Eden, you will have to solve most of them yourself.
If you're not comfortable with all of the above, please do not use Eden.
The Importance of Backing Up
Always backup your wallet. Keep your 12 words written on paper, stored in a secure location. This will save you if your computer's hard drive crashes. This is all the more important with Eden. Of course, we don't plan on trying to ship dangerous bugs in Eden, but it is bleeding-edge software. There may be bugs. Those bugs may corrupt your wallet files, requiring you to delete your wallet restore from your 12 words. If you're using Eden without writing down your 12 words, well, you shouldn't be using Eden (or Exodus for that matter).
Bugs, Bugs, Bugs
Because Eden is used as a test-bed software for our developers to trial-run new features, there will be bugs. Most of these bugs will probably be benign user interface bugs that don't affect the safety of your funds or your ability to manage them. However, that doesn't mean they will always and only be benign.
Inability to Send Funds/Incorrect Balances
There's a possibility that you won't be able to send your funds out of Eden, or that your balance may display incorrectly in Eden. This may happen if we ship a bug in an Eden release, a server goes down, etc. To be clear, this doesn't mean that your funds are gone, it just means that you can't view/send them using Eden. If you need to send funds right away while this is happening, you may need to export your private keys or import your recovery phrase into another wallet to be able to send your funds. If you're not comfortable doing this, then we advise you not to use Eden.
File Corruption Issues
Though we'll try to minimize this, there may be times when your Eden wallet won't open due to a bug in Eden. You may need to restore from your 12 words to fix this. Say it with me, now: keep your 12 words written down safely.
Though we don't foresee this happening, and we'll try our very best to prevent it, there is a slight chance that there could be odd bugs that cause issues like Eden sending a different amount than you entered. Again, we don't plan on having bugs like this in Eden, but there is a tiny, tiny chance; so we want to be honest and upfront about it.
Overall, we expect Eden to be safe, as far as not permanently losing your funds (assuming you have your 12 words). However, there may be issues that will require you to perform advanced tasks like exporting private keys to other wallets, etc. to regain control of your funds. If you're not comfortable with that, we encourage you to just use the stable, well-tested, vanilla Exodus. If this just sounds like fun and adventure, and you're up to the challenge, then Welcome to Eden!
We encourage Eden users to join the Eden channel in our public Slack. If you're not in our slack, here's the link: http://exodus-invite.herokuapp.com/ There, you can report bugs to us so they can be fixed, find workarounds for existing bugs, get help from other Eden users, and maybe provide a little help to other Eden users yourself. Hope to see you at Slack!