Why can't I send NEO?

If you see the below message in your wallet, please don't worry! NEO requires deposits to be confirmed on the blockchain before your NEO can be sent from Exodus. 


If your deposit is still pending on the network, and flagged as such in Exodus, this means you will need to wait until the transaction is confirmed before those NEO tokens are included in your available balance. Typically, this should not take more than 10 minutes. However, during periods of high network traffic, it may take longer.  

If you think your wallet may be out of sync with the network, the first thing to do is refresh your wallet. 

You can always check your pending transaction on the blockchain. To do this, click on the Pending transaction in Exodus, and then click the transaction ID. This will open a new tab in your browser where you can see the current network status of your transaction.

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