If you have questions or issues with your exchange please contact us. Exodus exchanges $1M+ USD daily with no loss of customer funds. If there is EVER a problem we will personally ensure you are taken care of ASAP.
Exodus is designed to make exchanging blockchain assets easy. Similar to exchanging currencies when traveling to a foreign country, Exodus allows you to choose the amount you want to exchange and all the details of the exchange are automated behind the scenes.
Once an exchange begins Exodus sends your assets to our exchange partner ShapeShift. ShapeShift processes your deposit and sends back your receiving assets. Exodus shows this process in two steps, with a spinning activity circle, highlighting your current progress as the exchange takes place.
This is the first step once the exchange begins. During step 1 Exodus packages up the exchange order and sends your assets to our exchange partner ShapeShift. This step typically takes under a minute.
Once this step is complete, and the progress circle moves to step 2, you will see your Exodus balance temporarily decrease for the amount of your exchange. This process is similar to going to a bank to exchange dollars for euros. There is a brief moment of time when you hand over your dollars and are waiting for your euros back. It is during this time you no longer have possession of your dollars and your Exodus balance reflects this decrease while waiting for the exchange to complete.
This is normal behavior and your balance will increase back up again once the exchange process completes and your new assets are deposited into your Exodus wallet.
This is the second step in the exchange. This process takes the longest and is where you will spend most of your time if you are watching the exchange process. When exchanging, each asset has a settlement time that ranges between 30 minutes up to 1 hour. What this means is there are different wait times for your exchange to complete. The slowest of these wait times is Bitcoin with the fastest being Ethereum. Your wait time for the exchange to complete is based on what asset you are sending in or exchanging and NOT what asset you are receiving.
For example look at these two scenarios:
General exchange times are listed below:
|Exchange||Receive||Time Exchange Will Complete In|
|Bitcoin||Any Asset||60 minutes or less|
|Dash||Any Asset||30 minutes or less|
|Dogecoin||Any Asset||30 minutes or less|
|Ethereum||Any Asset||30 minutes or less|
|Golem||Any Asset||30 minutes or less|
|Augur||Any Asset||30 minutes or less|
|Litecoin||Any Asset||30 minutes or less|
If you want to see details of your exchange click on wallet, then on the asset you sent in to exchange. You will see a transaction line item you can click to expand and see details about the exchange, including exchange rate, transaction ID and the exchange duration.