All Collections
Backup / Restore
How do I access my wallet if I forget my password?
How do I access my wallet if I forget my password?

If you lose or forget your password, you can reset it using your 12-word secret recovery phrase. Make sure your password is strong, and safe

Updated over a week ago

If you forget your Exodus password, not to worry! Remember the 12-word secret recovery phrase you wrote down and stored in a secure offline location? Here's where it will come in handy!


In this article:



How do I access my wallet if I forget my password?

Mobile

Exodus Mobile does not have a passcode lockout, and there is no limit to the number of attempts you can make to enter the correct passcode.

However, if you forgot your passcode and cannot use Touch ID or Face ID to unlock Exodus Mobile, you can use your 12-word secret recovery phrase to regain access to your wallet. Here is how:

  1. On the lock screen in Exodus Mobile, either press and hold the X for 10 seconds, or enter a wrong passcode 3 times.

  2. Tap Forgot your passcode?

  3. Tap Continue.

  4. You will be presented with a screen when you will enter the first 4 of 12 words of your secret recovery phrase. Enter your first 4 words and tap Next. Continue until all 12-words have been entered, and tap Restore.

    When entering the secret recovery phrase, make sure you're entering the words:

    • In sequence from 1 to 12, without the numbers

    • In all lowercase letters

    • Spelled correctly

    Please be very careful with your 12-word secret recovery phrase and private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your secret recovery phrase or private keys into a third-party platform, you do so at your own risk. To find out more, check out this article from our Knowledge Base: How do I keep my money safe?

  5. After tapping Restore, Exodus will need to restart. Exodus will begin to sync your assets. This may take a few seconds or several minutes, depending on your wallet history. If you have a diverse portfolio with a long transaction history, it may take longer.

  6. Once the restore is complete, Exodus will let you know it was successful!


Desktop

Exodus Desktop does not have a password lockout, and there is no limit to the number of attempts you can make to enter the correct password.

However, if you forgot your password to your Exodus Desktop Wallet, you can use your 12-word secret recovery phrase to regain access to your wallet. Here is how:

  1. To regain access to your wallet using your 12-word secret recovery phrase, open Exodus Desktop and click Restore.

  2. Enter the secret recovery phrase that you wrote down on a piece of paper during the backup process.

    When entering the secret recovery phrase, make sure you're entering the words:

    • In sequence from 1 to 12, without the numbers

    • In all lowercase letters

    • Spelled correctly

    Please be very careful with your 12-word secret recovery phrase and private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your secret recovery phrase or private keys into a third-party platform, you do so at your own risk. To find out more, check out this article from our Knowledge Base: How do I keep my money safe?


Web3 Wallet

Exodus Web3 Wallet does not have a password lockout, and there is no limit to the number of attempts you can make to enter the correct password.

However, if you forgot your password to your Exodus Web3 Wallet, you can use your 12-word secret recovery phrase to regain access to your wallet. Here is how:

  1. On the lock screen, click Reset Secret Phrase.

  2. To confirm you want to reset your password with your secret recovery phrase, click Reset.

  3. a) Enter the secret recovery phrase that you wrote down on a piece of paper during the backup process. After the secret recovery phrase is entered, b) click Next.

    When entering the secret recovery phrase, make sure you're entering the words:

    • In sequence from 1 to 12, without the numbers

    • In all lowercase letters

    • Spelled correctly

    Please be very careful with your 12-word secret recovery phrase and private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your secret recovery phrase or private keys into a third-party platform, you do so at your own risk. To find out more, check out this article from our Knowledge Base: How do I keep my money safe?

  4. a) Create a new password for your wallet. After entering the password, b) click Next.

    For more information on how to create a strong password see our guide: The importance of a good password

  5. a) Enter your new password again, then b) click Restore.

  6. Click Restore. Your password has been reset! You can now unlock your Exodus Web3 Wallet with your new password.

Did this answer your question?