Why is my available balance less than my wallet balance?

When you send or exchange assets Exodus only uses the amount listed in "Available Balance". This balance can be different than your wallet balance for the following reasons:

  • The available balance subtracts any network fees required to send a transaction. For example, if you have $5 USD in Bitcoin the fee is around  $1 - $3 USD to send a Bitcoin transaction. The available balance is what remains. Fees are paid to each network (Bitcoin, Ethereum, etc.) to deliver your transaction they are not kept by Exodus.
  • If you have a deposit not confirmed it can not be spent. Unconfirmed transactions are marked with an hourglass in the transaction list.
More Details About Fees

Each time you send a blockchain asset you must include a tiny transaction fee to ensure your payment is processed and reaches the destination. These fees are paid to each assets network (Bitcoin, Ethereum, etc.) they are not kept by Exodus.

If the asset network is busy, which has been the case for Bitcoin since mid-2016, these fees are typically higher. You can always see the fee, along with the corresponding asset amount, in the lower right of the send dialog.

If you are looking to minimize transaction fees less popular networks have lower transaction fees. Today Litecoin or Ethereum are less than Bitcoin.

Still need help? Contact Us Contact Us