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Ethereum/Ethereum Classic troubleshooting
Ethereum/Ethereum Classic troubleshooting

Learn and find information on common issues with your Ethereum (ETH) and Ethereum Classic (ETC).

Updated over a week ago

Some of the common issues with your Ethereum (ETH) and Ethereum Classic (ETC) inside of Exodus wallet and how to fix them.


In this article:


How is it possible to send to the wrong address?

Ethereum (ETH) and Ethereum Classic (ETC) are two separate currencies. However, the addresses use an identical format, so it's easy to accidentally send ETH or ETH tokens to ETC and vice versa.

If you do this by mistake, your transaction will show confirmations, but your funds will never appear in your wallet. However, don't worry! Your funds are safe and fully retrievable!

In this guide, we will go over how you can recover Ethereum or ERC20 tokens sent to your Ethereum Classic (ETC) address and also how you can recover your funds if you have sent Ethereum Classic to your Ethereum wallet.

Recovering Ethereum and ERC20 tokens sent to an Ethereum Classic (ETC) address or recovering Ethereum Classic (ETC) sent to an Ethereum (ETH) address is only possible on Exodus Desktop.

If you are using Exodus Mobile, you can sync to Exodus Desktop on a trusted desktop device. For a guide on how to sync, visit: How do I sync Exodus Mobile to Exodus Desktop?

After syncing to Exodus Desktop, you can follow the guides below to recover your funds.


How do I recover Ethereum (ETH) sent to an Ethereum Classic (ETC) address?

  1. In Exodus Desktop, go to the Ethereum Classic (ETC) wallet. Click the menu in the top-right and click Sweep for Ethereum.

Your Ethereum (ETH) will be moved to your Exodus ETH address, and you will see it in your wallet's balance.


How do I recover Ethereum ERC20 tokens sent to an Ethereum Classic (ETC) address?

  1. As a first step, in Exodus Desktop, if you are recovering ERC20 tokens, you will need to send some Ethereum (ETH) to the Ethereum Classic (ETC) address you accidentally already sent your ERC20 tokens to. This is because you will need the ETH to pay for the network fees to send the ERC20 tokens out of your Ethereum Classic (ETC) address.

  2. After sending ETH to your ETC address, a) click the Wallet icon, then b) open the Ethereum Classic (ETC) wallet. c) Click the menu icon and d) select View Private Keys. If you have set a password for the wallet, you will be asked to enter it.

  3. Copy the ETC private key. To copy the ETC private key, double-click it or highlight it with your mouse cursor. With your keyboard, on Windows, press CTRL+C to copy, If you are on Mac, press CMD+C.

    Please be very careful with your private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your 12-word phrase or private keys into a third-party platform, you do so at your own risk. To find out more, check out this article from our Knowledge Base: How do I keep my money safe?

  4. Next, a) go to the wallet of the ERC20 token you want to recover. If you don't see the wallet, make sure to enable the asset in your wallet. b) Click the menu icon, and c) select Move funds.

  5. In the box, a) enter your Ethereum Classic (ETC) private key that you copied in step 3. To paste your private key with your keyboard, on Windows, press CTRL+V. On MAC, press CMD+V, then b) click Move Funds.

    If you are unable to move your ERC20 tokens, then it might be because you do not have any ETH to pay for the network fees, and you will need to send some ETH to your Exodus Ethereum Classic (ETC) address.

  6. You have now recovered your ERC20 tokens, and you will be able to see them in your Exodus wallet. Lastly, to recover the ETH that you sent to your Ethereum Classic (ETC) address. a) Go to your Ethereum (ETH) wallet, b) make sure you have selected ETH on the Ethereum network, c) click the menu icon, and d) select Move funds.

  7. a) Enter the Ethereum Classic (ETC) private key from step 3, and b) click Move Funds.

    After you are done using the private key, make sure to clear your clipboard data. To learn more, visit: How do I clear my clipboard data?

And done! You have now recovered your ERC20 tokens!


How do I recover Ethereum Classic (ETC) sent to an Ethereum (ETH) address?

  1. In Exodus Desktop, navigate to the Ethereum (ETH) section of your wallet. Click the menu in the top-right and click Sweep for ETH Classic.

Your Ethereum Classic (ETC) will be moved to your Exodus ETC address, and you will see it in your wallet's balance.

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